Pass us a note

Fold it, pass it down the table, and it will reach us. We answer notes about our kits ourselves, usually within two working days.

Which note goes where

Your question	Who answers	Fastest route
Which kit suits my seven year old?	Pretty Me	Email contact@prettyme-2mw.pages.dev
What exactly is inside a box?	Pretty Me	The “In the box” list on each kit page, or email us
A step in the guide is unclear	Pretty Me	Email us the kit name and the step number
Where is my parcel?	The partner store	Your orders page at the store
Something arrived damaged or missing	The partner store	Report it on the order at the store
I want to return or exchange	The partner store	Start the return from your order at the store

We cannot see or change orders. Checkout happens at our partner store, so they hold the order details, the tracking and the refund button.

A photo of the finished wall, journal or row of headbands.
A kit idea from someone under twelve.
A correction. If we got a detail wrong on this site, tell us and we will fix it.